Terms & Conditions
The conditions that apply when you use our website or work with us — kept as clear and readable as we can make them.
Last updated: May 2025
In plain words
By using this website or engaging our services, you agree to these terms. We aim to be straightforward about what each party can expect. If anything here raises a question, please write to us at [email protected] before proceeding.
1. Who these terms apply to
These Terms and Conditions govern your use of the Teratai Works website at terataiworks.live and any services provided by Teratai Works, based at 71 Robinson Road, #13-06, Singapore 068895.
By browsing our website or submitting an enquiry, you accept these terms. If you do not agree, please do not use our website or services.
2. Our services
Teratai Works offers consultancy and configuration services to help small businesses in Singapore adopt AI tools in a considered and workable way. Our three current service tiers are:
- Surface Reading — a single working session with a written summary (S$180).
- Beneath the Surface Integration — a two-to-three-week configuration and handover engagement (S$330).
- Still Water Retainer — a continuing monthly partnership reviewed quarterly (S$555 per month).
The scope, deliverables, and conditions of each engagement are confirmed in writing before work begins. These terms apply alongside any engagement letter or written agreement we send you.
3. Quotes, fees, and payment
Fees are quoted in Singapore Dollars (SGD) and are subject to applicable taxes. Prices shown on this website are indicative; final fees are confirmed in writing at the start of each engagement.
Payment terms are set out in the engagement letter. Unless otherwise agreed, invoices are payable within fourteen days of issue. We reserve the right to pause work on an engagement where a payment is significantly overdue.
For retainer services, the monthly fee is invoiced at the start of each period. Either party may end the retainer with thirty days' written notice.
4. What we will do
We will carry out the agreed work with reasonable skill and care. We will communicate clearly about progress, note any difficulties honestly, and raise questions before making decisions that affect your systems or workflows.
Where outcomes depend partly on third-party tools or services (such as AI platforms, software APIs, or hosting providers), we will describe this dependency clearly. We cannot be responsible for changes those third parties make to their own products.
5. What we ask of you
To carry out our work well, we may need timely responses to questions, access to relevant systems or documentation, and a named contact within your organisation. Delays on your side may affect timelines, but we will flag this early rather than let it become a problem.
You are responsible for ensuring that any data or materials you share with us are ones you have the right to share, and that their use for the purpose of the engagement is lawful.
6. Intellectual property
Any written deliverables, configuration notes, or workflow documents produced specifically for your engagement become yours once payment for that engagement is complete.
Our general methods, frameworks, and any template materials we use remain our property. You are welcome to use the specific deliverables we produce for you, but not to reproduce or distribute our templates or methodology documentation.
7. Confidentiality
We treat information about your business as confidential. We will not share it with third parties except as needed to carry out the work (for example, with a tool provider whose platform we are configuring on your behalf), and only with your awareness.
We ask that you treat any proprietary methods or documentation we provide with similar care.
8. Limitation of liability
We take our work seriously and aim to deliver it well. However, AI tools are not error-free, and any recommendation we make carries inherent uncertainty. We do not warrant specific commercial outcomes from implementing our recommendations.
To the extent permitted by Singapore law, our liability to you in connection with any engagement is limited to the fees paid for that engagement. We are not liable for indirect losses, loss of revenue, or consequential damages.
Nothing in these terms limits liability for death, personal injury, or fraud caused by our negligence.
9. Website use
The content on this website is provided for general information. We make reasonable efforts to keep it current and accurate but do not warrant that it is complete or error-free at any given time.
You may not use this website in any way that is unlawful, disruptive, or harmful to others. Automated scraping of our content without prior written agreement is not permitted.
10. Links to other websites
Our website may contain links to external sites. These are provided for convenience. We do not endorse or take responsibility for the content, practices, or privacy policies of those sites.
11. Termination
Either party may end an engagement with reasonable written notice if the other party materially fails to meet their obligations and does not remedy the situation within a reasonable period after being notified.
Where we end an engagement for this reason, we will invoice for work completed up to that point. Where you end an engagement for this reason, fees paid for work not yet completed will be reviewed and refunded where appropriate.
12. Changes to these terms
We may revise these terms from time to time. The version published on this website at the time of your engagement or enquiry is the one that applies. We will note the revision date at the top of this page.
13. Governing law
These terms are governed by the laws of Singapore. Any disputes that cannot be resolved informally between us will be subject to the non-exclusive jurisdiction of the Singapore courts.
14. Contact
If you have questions about these terms or about any aspect of our work, we welcome your message:
- Email: [email protected]
- Phone: +65 6692 4318
- Post: Teratai Works, 71 Robinson Road, #13-06, Singapore 068895